Frequently asked questions
Before you book
About the course
What actually happens in a session?
Sessions are workshop-style, not a lecture and not open-ended chat — no cheesy icebreakers, just straight into the week's focus. You'll spend time in smaller breakout groups working through that week's tools together, then come back for a closing group reflection. Around an hour, once a week, for six weeks. Nothing is sprung on you; the structure stays consistent even as the content moves through six weeks.
Is this therapy or counselling?
No. This is grief coaching — forward-focused, practical, and built for people whose grief is painful but still moving, even slowly or unevenly. It isn't a substitute for therapy, and Steve will say so directly if it looks like you need more than coaching can offer.
Is it one-to-one?
No — this is a live group course, around 10 people, meeting online once a week for six weeks.
What's the STILL Method?
It's the accredited framework the course is built on — five phases (Stop, Talk, Imagine, Listen, Learn) that shape how sessions are run. You can read more about it on the About page →.
How soon after a loss can I join?
Most people find it's best to wait a couple of weeks. Immediately after a loss, there's usually a lot of practical admin to get through, and it can be hard to give a course your full attention until that's settled.
Joining a group
Who else will be in my group?
Other bereaved adults, generally around 10 people per cohort. Everyone's there for the same reason — to talk and be heard without having to explain grief from scratch.
Is what I share confidential?
Yes — everything shared in the group stays confidential. The one exception: if there's ever a concern that a client may be a danger to themselves or someone else, we'll engage external help. That's a safeguarding boundary, not a routine exception.
Do I have to share in the group, or can I just listen?
There's no requirement to talk about your personal loss in front of the group, and no cheesy icebreakers where you go round giving your name and story. That said, the course is delivered workshop-style, so you will take part in smaller breakout groups to work through the tools together each week — it's active, not something you can sit back and watch.
Do other members of the group know who I am?
Confidentiality runs both ways — everyone in the group is asked to keep what's shared private, and not to discuss it outside the sessions. Since sessions are online, we also ask you to join somewhere private (alone in a room, headphones in) so nobody nearby can overhear what other participants share.
What if I get overwhelmed during a session?
That's expected, and it's part of what the course is built to hold — the STILL Method's "Stop" tools are there for exactly this. Steve will check in, and no one's ever pushed to share more than they're ready to.
Practical details
What do I need to join?
A stable internet connection, a quiet-ish space, and a device with a camera and microphone — sessions run live online, with a video link sent ahead of the first session. A notebook helps, but nothing else is required in advance.
When does the next cohort start?
The next cohort starts Saturday 7 November, 10am–11am, running for six consecutive Saturdays. See current availability →.
What does it cost, and how do I pay?
£129 for the six-week course, paid in full at booking. Book here →.
What if I miss a week?
We always hope everyone makes all six sessions, but life happens. If you miss one, we'll email you a short summary of what was covered. If you'd like to go through it properly, you can book a 1:1 catch-up call with Steve — there's a small additional charge for this.
If coaching isn't the right fit
What if I need more support than this course can give?
If it's clear at any point that someone needs more than coaching can offer, Steve will say so directly and help find the right service — your GP, NHS Talking Therapies, or a suitable local referral.
I'm not sure if this is right for me. What should I do?
Steve is happy to answer questions before you book — get in touch, or see the accreditation details on the About page →.
If you're in crisis right now, please contact the Samaritans on 116 123 (free, 24/7) or your GP — this isn't the right place for urgent support, and that's okay.